Shipping Policy (Wholesale)
Our team works tirelessly on getting all your orders fulfilled as soon as possible.
When will I, or my customer, receive their item?
Dispatch Times
All orders are usually processed and dispatched within 1-3 business days of the order being confirmed and contingent to stock availability. If payment is made via Direct Transfer, your order will be placed on hold until the funds have cleared. Please note, during high sales periods, there may be some delays. For more accurate shipping times, please get in contact with your Zero Offset representative.
Delivery Times
Once dispatched, delivery time will vary dependent on its destination. For most states including VIC, NSW, QLD and SA, we expect delivery times ranging between 1-5 business days. For WA, NT and TAS we do expect slightly longer freight times. Zero Offset cannot be held accountable to reasonable shipping delays incurred by the freighting company.
While we do our best to have your order delivered within the listed timeframes above, we're not able to guarantee an exact delivery date.
If you have organised your own courier, Zero Offset is not liable for theft, damage or lost goods during transit. It will be your responsibility as a dealer to organise this with your courier and customer.
Please note items from your order may be delivered separately. You can keep up to date with delivery times via the tracking link sent to you.
The package is lost
If your item has not been delivered and the ETA for delivery has well and truly passed (more than 10 business days past the expected delivery date), let us know. If the item is deemed ‘lost’ we will send out a replacement to you. If a replacement is unavailable, we will issue store-credit, refund or initiate an exchange for another item from our store. Please note, that the courier must officially deem the package as "lost" before we can send out a replacement.
The package has arrived damaged
We are sorry to hear this. Don’t panic, we are here to help. To resolve any claims as quickly as possible, please send us photos of the items damaged in transit. You must notify us of the damages within 7 days of delivery. This will ensure that the claim damages fall within the warranty window.
The tracking says delivered, but I have not received the item
Unfortunately, this can occur for many reasons including parcel mishandling, theft or system error made by the Courier. In this event, we urge you to contact the courier service immediately.
Please note: Each claim is assessed by our team and reviewed thoroughly to ensure a timely resolution for any of the delivery issues. Zero Offset reserves the right to reject any claims that do not meet the criteria, therefore the customer will need to seek resolution through the courier or local authorities in the event of delivery theft.
Rural Areas Shipping
Our shipping prices are fixed for Metro areas in each state. However, additional shipping charges may apply if the postal address is in a rural area.