ORDERS & PAYMENT INFORMATION
All orders are processed on a first come, first serve basis. All backordered parts(s) pertaining to a specific order will ship only when everything on that order has arrived at our facilities and has been unpacked accordingly; unless requested to ship separately by purchaser for a nominal fee. Orders made on zerooffset.com.au or through our website or our Facebook page or by any other means are subjected to be held until all payment(s) clear. Accepted forms of payment are PayPal or Bank transfer. All order transactions are 256-bit SSL secured, verifiable by with a yellow lock in the bottom right corner of the browser window or in the address bar.
SHIPPING & HANDLING
All orders are usually processed within 3 business days and shipped same or next day if in stock. Zero Offset does not guarantee a delivery date for items that are out of stock and/or backordered. Zero Offset is not liable for any delays that have occurred by part of the Courier hired. We will pursue the claim and lend a hand where needed, however we cannot be held accountable to their delays. The Purchaser must notify us for any special shipping arrangements. We do not accept delivery addresses listed as PO Boxes, Parcel Lockers and/or Military Bases. All shipments that are refused or undeliverable are subjected to additional shipping costs and/or a 20% restocking fee.
Zero Offset uses a third party courier service, in which a signature may be required. If you have received an incorrect item, please notify us within 2 days of receiving the item.
All packages leaving our facilities are carefully packaged, insulated, and undergo an additional inspection before they are shipped off for satisfying the purposes of accuracy and quality control. If you received a package that appears to be damaged, please inspect it in the presence of the carrier before signing. All damage claims will be made with their respective carrier and Zero Offset will ship you replacement item(s) after the claim has been processed and reimbursed. If a replacement item is not available, Zero Offset will either exchange the item if requested or refund you the item(s) amount.
For more information, please see our refund policy.
All Zero Offset branded items have 1 year warranty. For other bands check the respectively manufacturer warranty for more details. Please check the item(s) manufacturer for more details. No warranty will be available if the item(s) are mishandled, abused, or used. Some item(s) have serial numbers and production numbers to provide a traceable origin and destination and is well documented before leaving our warehouse for warranty purposes. If you received a defective item, we can file a warranty claim through the manufacturer, but it does not guarantee a replacement part as that decision is up to the manufacturer of the item(s). The customer is responsible for all shipping/handling costs associated for item(s) that are warranted. If you believe this area is applicable to you, please don't hesitate to contact our email @email@example.com.
Zero Offset is not responsible for any damages that results from using the item(s) purchased through Zero Offset. Please read all instructions and/or installation manuals carefully before using the product. If no instruction is given, professional installation is recommended. If there is fault with installation and no proof of professional install, we are not liable for any damages that occur after. We cannot accept liability for faults caused from improper installation. Some item(s) are only legal off-road and/or off-highway and may be illegal for public roads or highways. Please check with your state and local county laws.
Customs & Brokerage Fees: All international packages can be subjected to fees from the your country’s customs. Zero Offset is not responsible for payment of taxes, and/or duty fees. The amount that is charged varies for each country and we do not know what you will be charged. If the package is refused, the customer is liable for all charges and fees that occur including, but not limited to; return shipping, customs charges, damages…etc.
Please email us at firstname.lastname@example.org if you have any more questions.
Lastly, all prices and discounts are subject to change without notice. Zero Offset is not responsible for any typographical errors, misprints or computer glitches on this site and reserves the right to cancel orders that have been placed with such errors.
The Zero Offset Team